01-05-2014 03:56 AM - last edited on 06-13-2023 09:18 AM by Danny
Up to now we've printed ok but yesterday our Windows 8 laptops report that "Another computer is using the prnter". We have a Canon MG6450 printer; ona wireless network. We have rebooted our laptops; the router; and switched off printer but to no avail. Any other suggestions ?
Another computer is using the printer.
The following status is the usage status of that computer.
---
Creating print data
A follow up query is why is there a need to register is the need to send email docs to [Email address removed in accordance with forum guidelines] to get printed ? It is both time consuming, over elaborate and completely unnecessary to use a "Print from E-mail" service and " to complete the printer owner registration".
Solved! Go to Solution.
12-07-2014 01:25 PM
I solved my problem on the MG5520 using Windows 8.1 stuck with the "used by another computer" error!
I noticed in my settings (computer settings - devices - printers) that there are two Canon printers listed - make sure you DO NOT select the printer that ends in "WS" when trying to print a document. EX: "Canon MG5500 series printer" vs "Canon MG5500 series printer WS".
If you have any print jobs pending in that queue for that printer ending with "WS", then you will need to cancel all pending print jobs under the "WS" labeled printer before it will allow any other print job to be performed.
Next, when you go to print a document, make sure you select the correct printer (without "WS" at the end).
This cleared up the "being used by another computer" error, and I didn't have to uninstall or reinstall any drivers or disable any wireless settings or use a USB cable!
I was so happy that I even took the stupid half hour to register an account with Canon so I could share my solution to this annoying problem. And now I know that I should inform my wife to not print anything on the wrong printer queue anymore!
I hope this saves someone from the frustration I felt.
Here is a more discriptive walkthrough for technologically challenged individuals:
*This first part s not actually necessary - it is just to show you that there are two DIFFERENT print queues
Step 1:
Get into your PC settings menu. If you don't know how to get there, then go to your Apps screen and use the Search feature by typing in "settings". The first thing to pop up should be PC Settings (click on that).
Next, you have to select "PC and Devices" to the left of the screen
Then you want to select "Devices" to the let of the screen
There you will see a list of devices installed on your computer, and you should see two Canon printers (one ending in WS). EX: "Canon MG5500 series printer" vs "Canon MG5500 series printer WS"
Step 2:
Log into each user profile on your computer and check the print queues to see who is trying to print on the "WS" printer queue.
You can see the print queue by clicking on the little triangle in the bottom right of your screen, then clicking on the little printer icon.
If there are pending print jobs, cancel ALL of them for each user account on your computer.
Step 3:
Once all print queues are clear, try printing a document and be sure to select the printer WITHOUT "WS" at the end of the name and it should work!
Good luck!
01-29-2018 04:55 PM
03-19-2018 10:04 PM
Solution for MX922 Series:
Make sure you cancel all pending printing jobs.
On the printer:
1. Press Menu
2. Choose Set Up
3. Choose Device Setting
4. Choose LAN Setting
5. Choose Other Settings
6. Choose WSD Setting
7. Choose Timeout Setting
8. Choose 10 minutes
That should solve your problems. Trust me, this drove me nuts for months. and you are welcome 🙂
08-07-2018 05:04 PM
07-01-2020 06:11 PM
htranphoto, Thanks for that. Solved my problem straight away. First time i have seen this error message.
07-26-2021 02:41 PM
I got down to the change timeout settings and it gives message "cannot change setting?"
08-23-2018 08:59 AM
Not sure if this is posted already but pretty simple fix!
1)Hold down the WINDOWS KEY on your keyboard and then tap the 'R' key
2)Type services.msc and then click OK
3)Scroll down the list until you see a service called 'Print Spooler'.
4)Right-click 'Print Spooler' and then choose 'Stop' by left-clicking it
5)Right-click 'Print Spooler' again and then choose 'Start' by left-clicking it
02-03-2019 03:25 PM
07-26-2021 02:45 PM
10-20-2018 02:38 AM
When I try to print on my Canon MG5560 I keep getting the following message....
Another computer is using the printer.
The following status is the usage status of that computer.
---
12-03-2018 04:05 PM
This is a driver issue.
Need to go and delete the controle panel and delete all physical printers not being used including the canon.
No reinstall the printer. you may need to go to Canons web site and downlload and install the drivers to make it all work properly. Worked first time without any problems.
Good Luck,
David
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.