PIXMA MG5240 Printer device driver refuses to install

[sarima]

I just had my OS reinstalled, to the same version (Windows 10) I had before. Now, when I try to install the MG5240 device driver from the Canon Web site it says it cannot find the printer, even though it is plugged in and powered on. Yet when I go to the Windows 10 Settings->Printers tab I can see the printer, listed as disabled because there is no driver installed.
Everything was fine up until the disk crash that required reinstallation.

[Tiffany]

Welcome to the forum!

The PIXMA MG5240 is not coming up as a Canon USA printer model. We think you're looking for the PIXMA MG5420. 
While our Forum Community members are welcome to chime in, the PIXMA MG5420 has been retired. 
You can speak with a Canon Upgrade Program specialist to help you locate an updated replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

[shadowsports · Accepted solution]

Greetings,

Please try the following.

Turn the printer off and unplug it from the PC.  

Navigate to the Start menu > Settings > Control Panel > Device and Printers

Open the applet.  Find your printer instance.  Right-click and select remove device from the context menu.  Once all entries for the printer are removed, restart your computer.

Next, download the correct driver for your printer.  If it is a MG5420, this driver is specific to windows 10 (8bit color)

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNDMwNDAy&cmp=ABR&lang=EN

Turn the printer on - do not connect it. 

Run the installer, connect the printer when prompted or during the detection process.  Plug it directly into an available USB port.  Do not use a hub, adapter or connection through another device.

Antivirus software has been known to interfere with some printer installations.  If you are using a 3rd party application, you may want to temporarily disable it for the install.  

Optional XPS Driver:

If you want the 16 bit (color) version that prints in a more even color gradient, then this driver should be used:

https://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDEwMDAwNDMyMjAy&cmp=ABR&lang=EN

[dathaeus]

Thanks, will this allow me to use the Canon scan utility or option?

Right now I have no way to scan from the PC...

The image garden has a scan button but it is not highlighted, i cant click it.