12-16-2013 08:02 PM
Have had the all in 1 printer for 2-3 years now. No problems until recently. Started looking into this because suddenly can't scan -- there's no reason; no change to PC's or network, etc. Bitdefender is the only app downloaded. Realized then couldn't print either; communication lost. Weird. Don't print but occasionally; probably scan more than print. I reinstalled driver from website and Solution EX. Still no communication but after hours of working on, I got communication and can print. But I have no Scan capability -- it's not even an option on the menu. What now? I don't want nor have the time to spend hours figuring this out on my own, and I'm not an IT person. What do I need to do to get scanning capability back?
01-11-2014 03:04 PM
So that we can better assist you, could you respond with the operating system that you are using?
01-29-2014 06:31 PM
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
PowerShot SX720 HS - Version 126.96.36.199
PowerShot G1X Mark III - Version 188.8.131.52
PowerShot G7X Mark II - Version 184.108.40.206
PowerShot G9X Mark II - Version 220.127.116.11
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
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