12-16-2013 08:02 PM
Have had the all in 1 printer for 2-3 years now. No problems until recently. Started looking into this because suddenly can't scan -- there's no reason; no change to PC's or network, etc. Bitdefender is the only app downloaded. Realized then couldn't print either; communication lost. Weird. Don't print but occasionally; probably scan more than print. I reinstalled driver from website and Solution EX. Still no communication but after hours of working on, I got communication and can print. But I have no Scan capability -- it's not even an option on the menu. What now? I don't want nor have the time to spend hours figuring this out on my own, and I'm not an IT person. What do I need to do to get scanning capability back?
01-11-2014 03:04 PM
Hi mikikay,
So that we can better assist you, could you respond with the operating system that you are using?
01-29-2014 06:31 PM
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
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