05-30-2019 04:12 PM - last edited on 12-01-2022 01:49 PM by Danny
I have a friend with a Pixma MG3620 that was set up by someone else a few years ago on a wireless network. My friend changed ISPs a few months ago and now has a new router, but his printer was never set up to connect to the new access point.
Since the printer does not have a display panel, I can't quite figure out how to connect it to the new router. I looked at the documentation online, but I'm not seeing where those steps are.
How can I connect the printer wirelessly to the new access point/router? Can I change it, or do I need to manually reset the printer to its factory setting so that I'll be prompted to re-connect?
Thank you in advance for any assitance.
Solved! Go to Solution.
05-31-2019 02:59 AM
Shadowsports provided some excellent information on connecting the printer to the network using a computer.
Another option available is using an Android- or Apple-supported mobile device to connect the printer to the network. The steps below will assist you:
On the Printer
On your Mobile Device
If the setup fails, please unplug your router for approximately 1 minute. Once the router is plugged back it, after approximately 2 minutes all devices should be back up on the network. Perform the wireless setup one more time.
04-02-2021 03:26 PM
What model Canon printer do you own?
12-03-2022 02:09 PM
I just ordered a USB cable to try to solve this problem for my MG 3620 (thinks my SSID is our old ISP, which it used to work with just fine). Emailed support; nothing. If the cable doesn't work, I'll have no choice but to throw this thing out the window and never buy a Canon product again. 😠
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