PIXMA MG3620 - Canon IJ Scan Utility2.app problem

[avrum223]

I just bought a Canon PIXMA MG3620 printer from Amazon to replace an 11 year old MG3222 which died after 11 years. I have downloaded and installed both the printer and scan drivers and connected both wirelessly and with a Hi Speed USB Cable

When I try to scan using the Canon IJ Scan Utility2.app I get the following message

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- (If using Wired LAN connection) It is disconnected from Wired LAN.

- (If using wireless LAN connection) Signal strength is poor due to obstructions.

- (If using USB connection) USB cable is disconnected.

The MG3620 is turned on, I have tried 3 different USB cables {one marked HiSpeed USB) with the same results. I can print and I can scan using Apple's Image Capture app. Using a MacMini with the M1 chip and Sequoia 15.6.1 OS.

Any suggestions

[Patrick]

Hi avrum223,

Please click on the Apple in the upper left corner and then System Settings.

Scroll to the bottom of the left side in System Settings and click on Printers & scanners.

Click once on your Canon MG3600 on the right side.

In the new window that appears, what is listed to the right of "Kind" ?

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[avrum223]

Canon 3600 series.

Note that the problem resolved by itself