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So that the Community can help you better, we will need to know the exact PIXMA MG2000 series model number and which operating system is running on your computer (i.e. Windows or macOS and which version). Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Based on the serial number, the only model we could find in the MG2000 range whose serial number begins with LWX is the PIXMA MG2220. As Tiffany mentioned, the model number should be clearly displayed on the top or front of your printer. Please let us know if you see "MG2220" or something different.
We look forward to your reply!
12/05/2023: New firmware updates are available.
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07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.