PIXMA G7020 Cannot Scan to Computer

[slovey]

I am trying to scan from my printer to my computer both are on the same network.  I can see them both in my router gateway.  Previously this worked but now it doesn't.  Only change is I updated PC from win10 to win11.  

Printer model Pixma G-7020

Printer error message says "Cowboy not connected:  Cowboy is the name of my computer.

I am not sure what to do.  Only other option is to scan to a usb drive but printer has no usb port that I can find.

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[slovey]

As I stated in first paragraph, it is Windows 11 - current version

[slovey]

also note air print works fine and so does all printing from pc to printer.  Problem is only in the scanner.  This error message occasionally popped up when pc was Windows10 but I would stop and restart printer and all would be fine.  BUT NOT NOW

[ArthurJ · Accepted solution]

Hi,

If you have not done so, remove and reinstall the printer driver from the Canon website. Once it reinstalled, go to the Canon Utilities folder and open IJ Scan Utility. 

When IJ Scan Utility is open, make sure the printer is listed as G7000 series Network and then try to scan. If network is not attached, click the printer model in IJ Scan Utility and in the drop down, select the one with network. Once this is done, try to scan with IJ Scan Utility. 

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