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PIXMA G7020 Administrator error even though I have administrator rights

Lindsay1
Apprentice

I just got a new Pixma G7020 printer and am trying to do the set-up. I keep getting an error saying "To install the software, you must be logged in to an administrator account." I do have administrator rights and I cannot get this error to stop occurring.

3 REPLIES 3

jrhoffman75
Legend
Legend

Did you try right-clicking the driver installation app and selecting "Run as Administrator"?

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Lindsay1
Apprentice

I tried that and just got the same error.


@Lindsay1 wrote:

I tried that and just got the same error.


If no one else joins in you could give Canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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