PIXMA G6020 won't connect to devices (sporadically)

[rooftechnwa]

Hello, I hope you can help me with a reoccurring issue!

My printer will *not* connect to my devices. It's sporadic, and will last either a day or two - or sometimes just 30 minutes. When I try to print while the printer is "having it's fit", it will behave as though the printer is either not on or not connected to the wi-fi. I check the printer's settings, and it's connected. It happened once every now and again for the past few months, but the past week it's been *constant*. I don't understand, I've installed the updates, I've attempted the "easy connect" thing, I've checked if it might be my wi-fi, but it's just *not working*. It's interfering with my ability to do my job. 

Any help would be appreciated! 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know the exact error message. How are you connecting? Which version of Windows or macOS you are using? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[rooftechnwa]

For sure - there's no *error code* on the printer. The computer tells me "The printer is offline. Check that the printer is connected and the power is on" whenever I hit the print button. The printer, again, shows nothing - lights are on but there's no connection. Wifi is on, it's conencted to the wifi through wireless. I use Windows 11Pro?