PIXMA G6020: Easy-PhotoPrint Editor 1.9.0 crashes and closes

[mcminn22]

I upgraded my Easy PhotoPrint Editor to the latest version and now when I load a JPG, it crashes and just closes. Anyone else having this issue?

I'm running a Dell Vostro 5890 Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz, 16GB Ram, Windows 11 Pro

My Printer is a Canon G6020.

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know what model printer. Which version of Windows or macOS you are using? How are you connecting? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[stevet1]

mcminn22,

I wonder if it's got something to do with Windows 11.

In the little blurb, the writeup says it's compatible with Windows 10, 8, and 7, but it doesn't mention 11.

I just did a couple of Christmas cards on my Samsung tablet using version 1.9.0 and it worked fine.

Steve Thomas