cancel
Showing results for 
Search instead for 
Did you mean: 

PIXMA G4210 - Windows 11

crackerdog
Apprentice

The issue I am having is I am able to print to the printer, wireless, but it takes a long time to print multiple print jobs. It prints the first one without issue, then the second print takes a long time before it starts printing.

Also, having issues with the magenta color (all the time). I try and run the utilities to fix the color and the utilities do not detect the printer. The below image is what I get when I attempt to do this:

David

Canon Utility Issue.png

6 REPLIES 6

ArthurJ
Product Expert
Product Expert

Hi,

To begin troubleshooting, I recommend checking the signal strength of the printer. Please click HERE for the steps to print the network settings page. Once it prints, the signal strength will be listed in row 3-2-1. 

If the signal is below 70%, turn the printer off and restart your router. After the restart, turn the printer back on and see if the same issue happens. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

crackerdog
Apprentice

I did as you said, my signal strength was at 49%. I powered off the printer then the router. The signal strength went to 57%. I then used a wifi analyzer and saw that the channel I was on had other, external, wifi signals on it. So I switched the channel on the wifi and changed the channel width to 20/40 Mhz. Again shutdown printer and restarted. Now I am getting 100% signal strength.

After all of that, I still cannot use the utilities on Windows 11. I have the same box coming up.

I am also attempting to print and there is a long delay from the time I submit two print jobs before the first job starts printing. Also after the first job prints I get "Printer not responding" in the print dialog box.

Hi,

We do have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box that appears, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you. 

When I click or paste the link you provided in Firefox version 99.0 (64-bit) I am getting (works in eclipse):

Access Denied

You don't have permission to access "http://www.usa.canon.com/internet/portal/us/home/support/service-repair" on this server.

Reference #18.4c4e4e68.1649279362.b94c6a32

Turns out to be a Firewall Issue, tried turning off the Firewall, that did not work. Had to completely uninstall Norton before it would work again. But now my Magenta is all dried up and the heads will not clean, even in deep clean.

Hi,

I recommend to have this issue looked at by our support team. Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat/ask a question box that appears, ask the chat bot to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you

Announcements
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available forRF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!