PIXMA G3260 unable to connect to new wi-fi

[chirovetr2]

I am unable to get my printer to connect to new wi-fi router. The router name comes up when trying to manual connect, but it never asks me to put a password in, so it is unable to connect. How can I get it to connect to the new wi-fi?

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). Any error messages? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[chirovetr2]

I am using Windows 11 on my PC and have tried on my smartphone with IOS operating system as well. The Router name of the new wi-fi shows up on the screen on the printer and when select ok, it should ask for a password to be entered, but it does not, the printer tries to connect without a password, so fails to connect. I have tried from my PC and to connect with my phone, but unable to connect.

[Mpoehlman]

Same here.