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New Xfinity router & my pixma TS9521C will not link up. I’ve tried wireless, manual, Bluetooth, iOS

JohnG7
Apprentice
 
1 REPLY 1

Stephen
Moderator
Moderator

Hey, John!

I'm not a tech, but this is a pretty straightforward fix.

The printer can ONLY see a 2.4 Ghz network, so you must ensure your router is also broadcasting on that frequency. You'll find instructions on the Xfinity site HERE.

If you have a computer, try the wizard on this site: https://canon.us/setupTS9521C 

Following those steps, you should be good to go, but if you find you still need help, please let us know!

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