My Image Garden locks up continuously

[Frustrated2020]

Hello,

I've read so many posts without answers about My Image Garden locking up.  I would like answers to the following questions:

1. Is there a fix for this lockup issue?

2. Is there an easy way to save scanned images straight to Dropbox or my PC?

3. Is there a replacement for My Image Garden

4. Does Canon care?  They wanted to charge me for support.  Ah NO! Fix your software.

[Patrick]

Hi Frustrated2020,

What model of Canon printer do you own?

What version of Windows is installed on your computer?   If you are using a Mac, what version of OSX is installed?

[Frustrated2020]

Hello,

TR8520 and Windows 10 on a laptop.  I went through the Image Garden upgrade process so it's running 3.6.4.

I had hoped that upgrading to the latest version would fix it but no, it locks up almost everytime I try to use it.

Thank you,

Kimberly aka Frustrated2020

[Patrick]

Hi Frustrated2020,

Have you tried using the IJ Scan Utility?

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/W/TR8500%20series/1.1/EN/SU/Top.html

[Frustrated2020]

Hello,

Though I appreciate the alternative method, it seems to me that Canon doesn't care that they put out a very sub-standard software application and doesn't care about the thousands of complaints about it. This really is unacceptable. 

[Patrick]

Hi Frustrated2020,

When you attempted to scan using the IJ Scan Utility, did you get an error?  Or were you able to scan?

[PatrynXX]

once I upgrade to version 3  point whatever it's a dead product ...  any other program that can print just a cd label?  or blu label  on the printable side... Just want a blank one where I can add a background or text.  The one that comes off the disk no problem.  Seems to want to download from OneDrive and refuses everything...    

[PatrynXX]

Guess what I blocked one drive and poof it works.  Now why is it freezing up because of that??

[shadowsports]

Greetings,

You have replied in the middle of a 4 year old topic.  If you need assistance. Please start a new thread.  It should include the model of your Canon product, the operating system version and build you are using it with, and a description of your issue.  We will be happy to try and assist you.  Thank you in advance.

[Frustrated2020]

Canon Printer Model: TR8520

Windows 10 Home, Version 1903, OS Build: 18362.900