MacOS can't find CanonB726F6

[leefung]

MacOS is not able to find the printer. MF9280Cdn

I can access the printer management page though here: http://192.168.0.10/_net.html

But I can't add the printer to the MacOS. Can someone help?

ORDER: 5935150
login: http://192.168.1.65/_top.html

user ID: 7654321
password : 7654321
Host name: CanonB726F6
IP address: 192.168.0.10
model: MF9280Cdn
Serial : NYX02165

[Patrice]

Hi leefung.

Which version of MacOS are you using? Also, is your macOS computer connected with an Ethernet cable, or wirelessly ot the router?

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[leefung]

I am connected via Ethernet.  It is strange it's not finding it. 

MacOS latest version on my MacBook Pro. I will call you guys I guess. 

[Citan]

I have the same problem with a Canon G1360 and macOS 12.3.1

The software that install the printer take me to system preference and add the printer (using Bonjour) and it never appear on the list.

[shadowsports]

Greetings,

The very first thing I see:

Printer's IP is on one LAN segment, the computer is on another?

192.168.0.10 <> 192.168.1.65

Whatever this represents, they will not be able to see or "talk" to one another.

Regardless of the connection type, wireless or ethernet, both devices (computer and printer) will need to be on the same LAN segment.  Different IP's but within the same range.  Get this resolved first.

Once resolved, with both devices on the same network, add the printer to the PC or MAC as an IP printer. 

[Citan]

Thanks for your reply.

My Mac is on 10.0.1.* and the printer is on 10.0.1.* too

[shadowsports]

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@Citan wrote:

Thanks for your reply.

My Mac is on 10.0.1.* and the printer is on 10.0.1.* too

---

Greetings,

If thats the case, then you should be able to access the printers webserver at 10.0.1.x (whatever its IP is)....  not at 192.168.0.x or 192.168.1.x.  

If the printer has wireless and wired interfaces. It appears that one or more of the devices on the network might be getting DHCP assignment from 2 sources.  One providing 10.0.1.x and the other 192.168.x.x.  This behavior is common when when you use a ISP supplied router and an additional wireless router such as a mesh system, etc.  I'm only speculating because I don't know what your network consists of besides a laptop and a printer.

If they both have 10.0.1.x IP's then, you should be able to ping the printer from the MAC using terminal and view its web server at the IP address assigned by the router (as long as its the same LAN segment) as the computer. 

Once this is confirmed, You can add the printer as an IP printer.  Apple menu > System Preferences > Printers and Scanners > select the middle icon (looks like a globe) and use the Printers IP address.  When you populate this field, it will duplicate itself in the Printer's Name field below.  I typically specify a name here such as "Canon G1360" and press next. 

I am not familiar with the G1360.  Are you certain this is the correct model?