Mac doesn't show TR8620 when trying to add a printer

[epfaff]

I set up my printer, but when I try to add it to my iMac, it doesn't show up.  Has anyone else had this problem?

Using MacOS Ventura 13.6.4

[Tiffany]

Welcome to the forum!

So that the Community can help you better, we will need to know which version of macOS are you using? Do you connect to your printer using a USB cable or Wi-Fi?  Error messages? Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!

[epfaff]

Hi Tiffany,

Thanks for your hep.  I am using Ventura 13.6.4 and the printer is connected to Wi-Fi wirelessly.  

[epfaff]

Also - there are no error messages.  I reset all the settings and went through the setup process again and connected the printer to Wi-Fi wirelessly.  But when I try to add a printer to my Mac, it doesn't show up.

[ArthurJ]

Hi,

To begin troubleshooting, we can check to see if other devices can detect the printer.

If you have a smart phone that is one the same network the printer is connected to, please download our free Canon print app and have it search for printers. Is it able to detect the printer? 

We look forward to your reply. 

[epfaff]

I opened the app and it shows Canon TR8600 series offline. I checked the printer and it is on the same WiFi as my phone.