09-29-2023 12:57 PM - last edited on 09-29-2023 01:05 PM by SamanthaW
hi,
I have reset my wifi services and now trying to add my Pixma MX492 printer using my Mac with MacOS Ventura v13.5. I have the driver itself up to date.
When I tried to follow the instructions and install the setup file on my Mac, it says "setup needs to be updated" by developer. Please help me as there is no way to use my printer now - even though the wifi network is correct it's not being found. Please share the complete instructions for this fix.
Thanks!
10-01-2023 01:51 AM
I'm having this exact issue! I recently moved but using the same modem and router. But now my printer will not connect to my wifi.
My printer will not detect my wifi network either. I tried to manually enter it into the printer and it cannot find it. WPS method also does not work as it just times out.
Canon, please help! Please update the setup file!
10-03-2023 12:35 PM
Hi,
Try disabling the IPV6 setting on the printer if your network does not appear during the manual network connect option. Please click HERE for the steps.
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10-03-2023 02:54 PM
My printer is connecting to the network without a problem. I even did the printout to make sure. Still neither of the two laptops I have nor my phone can find the air printer.
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