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MX490 Driver wont install on Windows 11 computer

RMINNICK
Apprentice

Have tried to load Ver 1.02( Windows) Driver for MX490 on HP  computer with Windows 11. Trying to connect using USB. Following directions and asks me to connect USB Cable and turn on Printer. After a few minutes get Message "Cannot Detect Printer"?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi RMINNICK,

Reinstalling will resolve this issue. To do this, with your PIXMA MX490 on and the USB cable connected, please follow these steps:

1. Press the Windows key on your keyboard and the letter R, then let both go.

2. In the Run window, please type CONTROL PANEL and click OK.

3. Click on View devices and printers (or Devices and printers, depending on your view).

4. Right click the Canon MX490 series and left click on Remove device. Repeat until all MX490's are removed.

5. Disconnect the USB cable.

6. Click Close to close that window.

7. In the upper left corner, click on Control Panel (or the Back button).

8. In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

9. Click once on "Canon MX490 series MP Drivers" and then click Uninstall at the top.

10. Follow the on screen prompts to uninstall the driver. When you click Complete, the driver is uninstalled.

11. Once done, please reboot your computer.

When your computer restarts, we will reinstall:

1. Please use the following link:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mx...

2. Click the Select button next to "MX490 series MP Drivers Ver. 1.02 (Windows)".

3. Click the Download button. The drivers will download.

4. Once the download is complete, open your downloads folder. To access this, press CTRL and J, then let both go.

5. Double click "mp68-win-mx490-1_02-ea33_3.exe" to begin the installation.

6. Follow the on screen prompts to reinstall, reconnecting the USB cable when prompted by the installation.

Once the installation has completed, please attempt to print.

 

 

 

 

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