Brand New PIXMA TR8620a - Isn't Printing - But It Scans

[Sizz]

Hello!

I'm new to the community and not a techie. I bought a new printer (TR8620a) last Friday. Did a successful set up/install yesterday, along with print test. All good!

But, today (Sunday) when first attempting to use the printer, it's not printing. Nothing happens. 

I checked on the printer dash and wifi is connected at 100% . I'm trying to print from a Dell laptop with Windows 11.

The scanner does work. 

As it's a Sunday, couldn't get Canon support on the phone. I'm a bit nervous as I have some work deadlines and NEED the printer to work.

I bought this printer, taking another chance on Canon, as previous printer (which isn't that old and wasn't used a lot) keeps getting the B200 Error. Any suggestions on how to fix that? Seems like a lot of people are complaining about it.

Thank you much!

Best,

Karen

[Patrick]

Hi Sizz,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA TR8620a and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.