09-18-2019 11:02 PM
I just changed internet providers and I cannot get my printer to connect. It fails to locate an access point and when I try to connect it manually to the network name it also fails to connect. I printed my configuration for you and I require your assistance. Not sure what else to try.
Thank you!
09-20-2019 01:43 PM
Hi TheZone78,
Because there are many reasons why this could occur, it is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
09-22-2019 06:01 PM
I did. The reason I couldn't connect was the WPS was disabled in my new modem. New provider told me it was by default unavailable and I found the way to enable it under the 2.4 Ghz tab in the modem and not the WPS tab. Printer works fine now.
08-07-2020 10:49 AM
I have the same issue. The link you provided is no good since the Canon site is being revamped. Can someone here assist?
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