MP Navigator suddenly says it's not installed correctly

[trishv22]

Hi.  I tried to use my scanner yesterday and it says the MP Navigator driver did not install correctly.  I have not changed anything.  I uninstalled and reinstalled per error message suggestion.  I reinstalled from the Canon website.  I am using Windows 10.  Thanks for your help.

[jdes]

Hi, can you pls tell us what printer you have (model) and how it is connected to your pc .

[Michael]

trishv22,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

[trishv22]

It is a Canon MP560 PIXMA and it is connected wirelessly

[jdes]

Hi.
First you must uninstall drivers & software from your pc.
Then go to

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp...

And download the driver again.
After the driver go to

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/support-inkjet-printer/mp...

And download software Mp navigator.
You do that first and if it dosent work i can help you by connecting to your pc and try together to find a solution.

[trishv22]

Worked like a charm.  Thank you very much.

[jdes]

Happy to help.

[tmlarock]

I'm having this issue with my MG3122. Your solution did not fix the problem. I cannot find a link for a driver download associated with my printer model

[jdes]

Hi
First we need to know more about you printer and you pc ( windows ? Mac? )& how it is connected to your pc. An if you can more details about your problem.

[tmlarock]

I'm using Windows 10. My MG 3122 is connected via USB. I was able to download a different version of the driver (hidden at the very bottom of the list of available drivers). MP navigator sprang to life. Documents scanned fine. Unfortunately, pictures are scanning at the size of thumbnails and I cannot make any adjustments in MP Navigator settings to correct the issue. The driver I installed is "Canon MG3100 series Printer Version: 2.56.2.10 (6/25/2013)". I've also tried version 8/2/2012 with the same results. If I could post a sample of what the scanned photos look like, I would. However that doesn't appear to be an option here.