Color imageCLASS MF644Cdw - Won't Connect

[BrewerFuneral]

To be honest, we have had issues with this printer from day 1. It is the Color Image Class Mf644Cdw. We do not use it often, as we only use it for printed materials for funeral services. The latest issue is none of our computers can connect to it, even when hard wired in. It just keeps saying that there is an issue with the Driver. I have tried downloading a new driver and nothing. Now none of our computers can even locate it. Any suggestions would be greatly appreciated. I just want to try everything before we replace it. 

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What version of the Mac or Windows operating system are you using on your computer?

2.When you try to add or connect the printer to the computer, do you get any specific error messages?