MG6220 with wireless connection suddenly stopped auto scanning.

[tunia]

MG6220 has suddenly stopped scanning.  It was recently changed to wireless connection but it has scanned since that change.  It prints fine.

[Jason]

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[tunia]

The network has Windows 8.1 and 7. 

[Patrick]

Hi tunia,

Please make sure that the unit is selected correctly in MP Navigator.  Please open MP Navigator and click on the Preferences button.  The PIXMA MG6220 that should be selected is the network attached, not the USB attached.  The network PIXMA MG6220 will be named PIXMA MG6220 (xxx) with the mac address of the unit in parenthesis.

Also, please make sure that the scanner is selected in the Canon IJ Scan Utility.  To do this, please follow these steps:

 1.  Click on Start and then All Programs.

 2.  Click on Canon IJ Network Utility.

 3.  Click on Canon IJ Scan Utility.

 4.  Make sure there is a checkmark next to the PIXMA MG6220.

Once both have been completed, attempt to scan.

[tunia]

Thank you.  Unfortunately after taking the steps it still does not scan. A phone conversation with the canon tech still has not resolved then problem. All connections have been verified and the firewall has not been changed. Disabling the firewall did not help either. Is there any advantage to reinstalling the printer.

[Ramona · Accepted solution]

Hi again Tunia,

You can try reinstalling the drivers and scanning software for the printer using the latest drivers from the Canon USA website to try and resolve the issue.  Please click here to go to the Drivers and Downloads page for the PIXMA MG6220. Once on the page, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", please locate the "MINI MASTER SETUP" file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

3. Once you have downloaded the MINI MASTER SETUP file, please download the MP NAVIGATOR software for the printer from the SOFTWARE section of the webpage.

4. Once all items have been downloaded, please temporarily disable any antivirus or firewall software that is on your computer and then double-click on the downloaded files and follow the prompts to install the printer and related software on your computer. Please start with the MINI MASTER SETUP file. The reason we have you temporarily disable the protection software is because sometimes it prevents the printer from being detected and installed successfully. Once the printer and software are installed successfully, the protection software can be re-enabled.

Once the drivers and scanning software have been reinstalled, please attempt to scan again.

Hope this helps!

[tunia]

This worked with the desktop but now neither the laptop or second desktop in the network will scan.  Does this fix need to be installed in each computer?

[Ramona]

Hi again Tunia,

Yes, we recommend reinstalling the drivers and MP Navigator scanning software on each computer so that they can scan over the network.  If you still experience difficulty scanning from the other computers, it is recommended that you contact live technical support for assistance by calling 1-866-261-9362, Monday - Friday from 10:00 a.m. - 10:00 p.m. ET (excluding holidays).  Real-time feedback during a live technical support call would be very beneficial in this case.  There is NO charge for this call.