01-21-2017 03:33 PM
Hello,
I've been using a MG3250 printer for the past three years via WiFi, starting with OS X Mavericks. Back then, I'd configured the WiFi connection using the setup application Canon provided. After switching the ISP a few weeks ago and having to reconfigure the WiFi connection, the printer worked fine until today. Apparently, it lost the connection and won't reestablish it - it stays shown as not connected. Printing via USB works fine, using the Canon IJ Network Tool from 2013 to configure the WiFi connection - I believe - also does, because it does recognize the printer when connected via USB and it - apparently - also loads the configuration onto the printer. I've tried connecting it via WPS, which did not work, and given that the initial setup application doesn't work on Sierra anymore - it doesn't start -, I haven't been able to try the Standard Connection Method.
Any ideas on how I might solve this problem?
Thanks.
01-22-2017 08:47 AM
Hi qabel,
The PIXMA MG3250 is not supported by Canon USA, as it is sold overseas.
Please try the steps outline on this page from Canon UK's web site:
If you continue to experience difficulties, please contact Canon UK for further assistance:.
To contact Canon UK, please use the following links:
(for email support) http://www.canon.co.uk/support/consumer_products/contact_support/
(for telephone support) http://www.canon.co.uk/support/consumer_products/telephone_numbers/
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