Hi marya!
Welcome to the Canon Community and thank you for your post!
So that the Community can help you better, we will need to know about the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).
Any other details you'd like to give will only help the Community better understand your issue!
If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone during the week, or email anytime.
Thanks and have a great day!
