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MG2500S driver needed for macOS Sequoia

KitKat2
Apprentice

I'm trying to install my scanner/printer MG2500 on Mac Sequoia 15.5 but can't find driver for this software. I tried installing the latest version that I found here but got a message: 

A scanner driver supporting this software is not installed. Install it and try again.

Code:15,230,0

Help!!!

2 REPLIES 2

Stephen
Moderator
Moderator

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

Printer model: Canon MG2550S

error message: "A scanner driver supporting this software is not installed. Install it and try again. Code:15,230,0"

macOS: Sequoia15.6.1 (24G90)

connect to your printer: via USB

 

I have downloaded and installed: 

MG2500S series CUPS-printerdriver v.16.90.0.0 (Mac) 

unfortunately, when I click to open I get Error message: "A scanner driver supporting this software is not installed. Install it and try again. Code:15,230,0"

 

Somehow I managed to print, but can't scan 😞

 

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