I am experiencing program shutdown when trying to print pdf. I can print Word, Excel, or non-pdf files. When I open a pdf with Adobe Reader (free version) or any other program (Edge, Brave, Chrome...) it will read but soon as I print to my networked MF8050CN it just closes program and never prints. I have other machines that use the printer on the network with no issue. Looking for solution. Adobe site has a few work arounds that I cannot find a resolution with things like print as image, changing security and document settings in EDIT>PREFERENCES section. Not sure what else, no live person will talk with me.
Is this a new issue?
Did the system ever print .PDFs successfully?
If yes, has something changed?
If the program is closing, have you reviewed the event logs for a possible cause?
Bay Area - CA
~R5C (188.8.131.52) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 ~6D2 (v1.1.1) retiring
This HP desktop was printing all files just fine. Kept up with any of the Windows 11 updates. This started beginning of the week on Monday. Nothing visible to the user has changed.
As for a log that is not something I am unaware of how to access. I go to print, the progress window blinks for a second or two and then the program shuts off. I have tried in Adobe, Brave, Chrome, Edge with same results as a pdf.
In this situation, you can try downloading and installing the newest version of the imageCLASS MF8050Cn MFDrivers from our Canon support site using the link provided HERE. The OS selection will say Windows 10 but it will work on Windows 11. Once the drivers have installed, you can try printing again to see if you still have the issue.
These imageclass drivers are the same as before. I have reinstalled and still no fix. These drivers are from 2016 as new as I can see. Nothing has been changed since last week when I could print pdf's now it does not want to print pdf's. Word, Excel, and emails print fine. This happened suddenly and is very disruptive to my part-time bookkeeper who is not computer savvy and in 1 day a week. Canon will not let me speak with a live human to solve this and I have to troll the community area to find out if their product work for me again or will this happen if I get another updated product like an HP or EPSON?