MF4770N not scanning with network connection - via Windows 7, 10, 11 and Linux Ubuntu 18, 20, 22, 24

[pete_c]

Worked fine for many years with no issues.  I have upgraded firmware.  It appears to work only with a USB cable plugged in.  That is not good for me as I share the printer throughout the house.

The answers I see or solutions offered are only to go to a cable instead of using network.  Note printing functions are fine. 

Is it time to switch to an HP printer?

[Danny]

Thanks for letting us know what Canon product you've got. The imageCLASS MF4770n is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them Monday through Friday at 1-866-443-8002.

Hope this helps!

[shadowsports]

Greetings,

Given that scanning still works via USB seems to indicate that there is no problem with the scanner on your printer.  

You've tested with a wide array of operating systems but have not provided information about any errors (when scanning) you may have received.

If you can copy and print while connected to wireless, your device is probably functioning correctly.  Thus far, I don't think anything indicates that you should "switch brands" unless that would make you feel better. 

When the device is connected to wireless and you have print and scan drivers installed, what happens when you try to scan?

Have you installed the network/usb scanning patch during troubleshooting.  It's instructions must be followed completely.  

Have you tried using the native scan utilities in (example) windows?  What are the results.  

I'm all for using older peripherals in some cases.  I have the original Logitech trackball PS/2 that I still love.  Your printer is now 13 years old.  Maybe you owe it to yourself to upgrade it alongside your numerous operating systems and hardware.  However, I think there's still some more troubleshooting you can do before making that decision.

[pete_c]

Thank you @shadowsports.

When the device is connected to wireless and you have print and scan drivers installed, what happens when you try to scan?

Just states that there is no scanner on the network in Windows or Linux.  I have laptops / PC's all over the house on a managed L2/L3 network.  Some Wifi via Ruckus.

Have you installed the network/usb scanning patch during troubleshooting?  It's instructions must be followed completely.  

I originally could not find the patch for Windows and since have found and installed it.  It did not work.

Have you tried using the native scan utilities in (example) windows?  What are the results.  

Same as above. 

I am in to photography and still utilize a wired and a wireless trackball.  Still have a Canon EF and it works like new.

It is just odd that the scanner has worked fine for 13 years on the home network and now no longer works.

I recommended this MF printer to a few friends / peers (retired - worked in Aerospace) and will feel bad should they have similar issues.