imageCLASS MF452dw wireless Wi-Fi connection issue, was working fine, now does not work

[patel27]

My wireless WiFi was working, suddenly quit, can nor see wireless setting internet option  keep searching, no end, Canon support said may be actual Wireless WiFi card to be replace, can not find how to locate WiFi card in this printer so i can pullout old card.

where is card located and how to open printer cover to replace actual WiFi card. Card cost about $70.

this model can not work with external WiFi adopter, correct

Need badly help. Any suddestion?

regards,

Ramesh 

[Stephen]

Hi, patel27!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- Is your printer currently connected by USB?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[patel27]

Sir: No error, Window 10, when i go to Menu, wireless setting, click keep searching , no end, how to open cover to replace wireless  WiFi network card, even when i connect with wifi network wired connection, same it will keep searching no end.

it was working excellent, suddenly quit. Canon support says may be bad card, need to replce.

please advise

[Stephen]

Hello again,

Canon USA support would never advise repairing or altering your printer. 

The Community isn't intended for immediate assistance. If your support need is urgent, please contact support by phone at 1-800-OK-CANON (800-652-2666).

If you're outside the USA, please click HERE for support options. 

[shadowsports]

Hi patel27,

The printer requires a 2.4 GHz broadcast that uses WPA2 encryption. 

Please confirm your network meets these requirements. You have a dedicated 2.4 GHz broadcast that uses this encryption standard, and that you can see it broadcasting on another device.  <<<<

The wireless network interface in your printer is not user replaceable.

[patel27]

Yes, i used 2.4GHz still same , nothing coming up in wireless network search, keep searching, no result available network listing.

plus Canon support says may you to replave Wireless WiFi card.

can you suggest how to access existing Wireless WiFi card!

[Stephen]

No. Nobody on here can tell you how to "replace the WiFi card," because no employee at Canon USA would have told you to change any component in your printer.

Call Canon support for help. Our number is 1-800-652-2666.

[patel27]

Yes, They did not told me how to replace but they gave me Network replacement card NCU port FM1X947-000 for $68.46

I need to know where in card located in this printer, need Assembly drawing with part numbers, Is there anyway can you provide link to see MF452DW printer drawing with part list! It will be a great help.

I checked on line and u-tube nothing available.

[Mike]

No one in Canon support is trained on replacement of these parts. Although you think you were talking to Canon, you were probably talking to some third party trying to scam you. We never advise customers to try to do their own repairs like this. Normal troubleshooting for this issue would be; restarting your Wi-Fi router, computer and printer and retesting. If unsuccessful, moving the printer closer to your Wi-Fi router could help. If still not resolved, uninstalling and re-installing the printer drivers would be the next troubleshooting step.

If whoever you spoke to didn't mention any of these things, you were not speaking with anyone from Canon.