Laptop can't connect to my new G7020 printer : (

[ualdriver]

Canon Forum Brain Trust-

I just purchased a new Canon G7020 printer.  I have the printer connected to my router via a CAT 5 cable, and with that connection, I was able to connect our Windows 11 home desktop computer to the printer and it works fine.

However, I am trying to connect my Windows 11 laptop to the printer wirelessly.  This is what I've done so far:

1) I manually, through the printer control panel, connected the printer to a 2.4Ghz network in our house

2) I connected my laptop to that same 2.4Ghz network 

3) I've downloaded the Windows 11 Canon App to my laptop.  The app looks for the printer and "sees" it, but then sends me to the download software page.  I download the software, run it, and on Step 2 it says "Connection failed."  It then directs me to "Connect to Wi-Fi from the printer" which I did.  Also the message on the printer screen said "Easy Wifi connection is complete"

The Canon App on my laptop did ask me to press the button on the front of the laptop that looks like 2 linked chains and my laptop was able to find the printer that way, but after following the steps subsequent to that, I ultimately ended up with an error that the laptop could not find the printer.  

I've already connected the printer using WPS *and* by using the printer control panel to type in my 2.4Ghz password and connect it that way.  So the printer is connected to my network by Cat 5 cable, 2.4Ghz network, and using WPS.  

At this point I'm stuck.  Not sure what to do.  #G7020

[DeloskyGA]

I can assure you there is nothing from my home wi-fi network that is configured incorrectly.  After spending hours trying to get my laptop connected to this printer, I have configured it with a static IP, connected only at 2.4 GHz to the 2.4 GHz only broadcasted SSID and showing a strong signal with no Device Isolation to an IP that I can ping from my laptop.  I left this printer on my home network last night and when I came back in the morning, it was still on my home network with the same static IP I had set the night before.

Also, I'm trying to connect to this printer from my work laptop, a Surface Laptop 7 running Windows 11 Enterprise build 26200.6899, fully updated.  No, I don't have any VPNs running that would restrict my connection.  Yes, I have the standard Windows Firewall enabled but it allows connection to devices inside my private wifi network and I'm looking right now at the firewall rules and the Canon IJ Driver Installer is allowed over TCP and UDP. 

Last, this is replacing my 6 year old HP printer that this same laptop was connected to and I never had these networking issues with.  I will also need to install this printer on my son's Windows 11 laptop as well as my wife's Lenovo Yoga Chromebook and was also hoping to connect our Android mobile devices and don't particularly want to manually install this printer on all of those devices.  I did try to manually create the TCP/IP printer connection and while that let me create the connection and install the drivers, the printer showed idle, but my print test page never printed on the printer.  Maybe I missed a configuration step on the manual TCP/IP connection so please share advise there.

[DeloskyGA]

OMG/WTF/LOL and all the other internet slang...

I went to my son's computer and was able to install the printer.  I then went to my mobile phone, and again was able to install the printer.  So this got my wondering what the heck was going on with my work laptop and the only thing I could think of was my company's Global Secure Access which just provides private access to my company's public facing apps.  Sure enough, when I disable that, I was able to install the printer.  Even though it isn't a VPN, it seems to be restricting certain things inside of my own private wifi network.

Apologies for the frustrations.  I guess I need to bring those up with my company rather than with Canon!  Thanks for the support.

[shadowsports]

Greetings , 

Thanks for the update. I had a feeling it was going to be something like this.  GSA is a Microsoft product similar to VPN that provides identity based authentication and access.  I confirmed it supports split tunnel which allows you to specify which traffic can be directed to corporate and what can be directed to your local network.