Greetings,
Not completely clear what "recently changed our wi-fi address" means. You changed the network name, password for the network or IP address?
Please review this KB article in its entirety.
Canon Knowledge Base - Setting up the LBP6030w, LBP6230dw, and LBP7110Cw printers wirelessly (Window...
Its for windows. Not sure which OS either of you are running as this was not mentioned. Using a USB cable during the set up process may help with device detection and connection. It can be removed once the wireless settings have been configured on the printer.
~Rick
Bay Area - CA
~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring
~6D2 (v1.1.1) Retiring
~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6
~CarePaks Are Worth It
