08-20-2023 03:15 PM
I have an ImageClass mf236n that was working fine up until 2 or 3 days ago (around 8/17/23). It stopped scanning and printing completely, spitting out an error: "Cannot communicate with the device. The cable may be disconnected, or the device may be turned off. Check the device status and try again. Scanner driver will be terminated. Code: 155,0,0".
In troubleshooting, I reinstalled the latest drivers and utility software (winmfscanutilityv12101) from the Canon web site with no success. I replaced the USB cable twice but still the same behavior. I then installed an older version of the software (winmfscanutilityv12004) and voila, the scanning functionality worked even with the old cable. However, I found out later that the print functionality no longer works. The printer is unresponsive to print commands, and the print queue doesn't show anything. I've reinstalled the latest drivers. Would appreciate any assistance.
11-02-2023 03:39 PM
Hello,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
04-29-2024 05:11 PM
1. Windows 10 Pro
2. I have only one Canon MF230 Series UFRII LT in my printer list.
04-29-2024 05:58 PM
Greetings,
Took a little break I see. We're happy to see you back now.
Are you still using the printer with Windows 10 and connecting via USB?
~Rick
Bay Area - CA
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