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Laptop only prints on one of my two imageCLASS D570 printers

golfmoab
Apprentice

I recently purchased 2 D570 printers, one to use at home, one to use at the office.  I set up the one at the office and it worked great.  Then I setup the one at home.  It also works great for devices at home.  But the laptop that moves between the two locations won't print to the home printer.  I tried to add a new printer for it but Windows may be thinking its the same printer as the one at the office and when it goes to print it isn't the same.  Any ideas?

2 REPLIES 2

normadel
Authority
Authority

Are you connecting to both printers the same way.....USB, WiFi, Ethernet?

If you install the printer on a computer as one of them, it won't work with the others, unless you uninstall it on the computer and reinstall it with the desired connection.

Also, if you install it as a network printer at the office, the computer will not see the networked one at home. Different IP addresses.

golfmoab
Apprentice

Both printers are installed on WiFi.  My laptop isn't recognizing the one at home because it thinks it's the one at the office. When I went to the office today it sent the test print to the office printer.  Shouldn't I be able to install them both?

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