I'm trying to figure out why my imageCLASS MF753Cdw will not connect to my wifi

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know how are you connecting? Which version of Windows or macOS you are using?  What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[shadowsports]

Greetings,

The MF753Cdw requires a 2.4 GHz wireless broadcast that uses WPA2 encryption.  It will not connect to a 5 Gigahertz broadcast or a broadcast that uses WPA3 encryption.  Please ensure your network meets these requirements.  Depending on obstructions and performance the distance between your router and printer could be another reason why the device is unable to connect.  You want to provide additional information about your wireless hardware and proximity between the devices, this may be helpful.  

[cgd]

Canon support is the worst. I have just read through so many of these posts with the same question of this printer no connecting. Nobody has found a solution. If Canon wanted people to use their products, they would put out a video on how to fix this. Instead they have people write post after post and offer no usable solutions. Canon has the worst support.

I have an ImageClass MF753CdwII and Canon has not helped me and so many others with this same question.

[shadowsports]

@rxtaylor8092 ,

We are awaiting your reply.

[rxtaylor8092 · Accepted solution]

that what it was, thanks for the help.

[shadowsports]

@rxtaylor8092 

Glad I could help. It's a nice printer. Please enjoy it. 🙂