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I have a Canon MX922 printer error state

rbon123
Apprentice

I have a Canon MX922 printer which I am using via a wireless connection with my HP PC running Windows 10.  Previously I used Windows 7 but upgraded to Windows 10 about 5 weeks ago.  After "upgrading" to Windows 10 I began to have intermittent problems printing. The message that I receive on my computer was that the printer was in an "error state"  Every time I try to print, the job goes into the print queue but nothing prints.  I have tried to turn the printer off and then on again. I have restarted my computer.  Nothing seems to help.  Shall I reboot the modem or the wireless router?  Shall I re-pair the printer and the router?   Do I need a new driver for Win 10 and this printer?  If so where do I get it?

 

Thank you.

 

1 REPLY 1

jrhoffman75
Legend
Legend

Here is W10 driver:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

Rebooting modem and router only take a minute or two and won't do any harm, so I always do that when wifi seems to be acting up.

John Hoffman
Conway, NH

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