Common Causes and Fixes
1. Permissions Issue
The Toolbox might not have permission to write to the selected folder.
Fix: Try running the application as an Administrator:
Right-click the Utility Toolbox shortcut → "Run as Administrator"
Then try changing the destination folder again.
2. Invalid Folder Path
Some paths may be restricted or not accepted (network paths, special characters, etc.)
Fix: Choose a local folder with a simple path like:
C:\Users\YourName\Documents\Scans
3. Folder Doesn’t Exist or Is Locked
If the folder doesn't exist or is currently in use by another app, it may not save properly.
Fix: Create a new folder manually and set it as the destination.
4. Bug in Utility Version
Sometimes updates break features.
Fix: Make sure you’re using the latest version of the Canon Quick Utility Toolbox:
Visit Canon’s support site and look for GX7020 drivers/utilities.
Uninstall and reinstall if needed.
5. Corrupted Configuration
The software might have a corrupted config file.
Fix: Reset settings or uninstall/reinstall the utility.
🛠️ Extra Step: Use Canon IJ Scan Utility (if available)
Sometimes the Canon IJ Scan Utility offers more reliable control over scan destinations:
Check if it’s installed or download from Canon’s official site.
You can set and test the folder under the Settings > Save Settings tab.
If none of that works, can you let me know:
Are you using Windows or macOS?
Are you scanning via USB or Wi-Fi?
Is the destination folder on an external or network drive?
Happy to dig deeper with that info!
SamanthaW
