Fix For MF Scan Utility Failures Windows 11 24H2

[Dale_1973]

I have been frustrated by this issue also. I bought a new desktop machine and it immediately updated and installed Win11 24H2 on it. I then installed my Canon software for my printer MF750C and the MF Scan Utility would fail with the message mentioned many times in this thread.

I have installed all the latest updates and including the one Microsoft released 12/10/2024, KB5048667, but none of that made the scanner software work.

Now today I reinstalled just the drivers for the MF750C under the Imaging devices in Device Manager, and it started working, and has kept working as I think I have tested after rebooting at least 10 times today.

So bring up Device Manager, (right click on the Start Menu), expand Imaging devices, then right click your device, mine says Canon MF750C Series, (2 times). Now this part is important as I checked it twice and if you don't Disable the device first it doesn't seem to work right. So right click on the device and click Disable Device. My MF750C is listed twice here in Imaging devices, so be sure to Disable Device for both of them. Then right click on it again and select Browse my computer for drivers, then select Let me pick from a list of available drivers on my computer. Your printer/scanner should be in the list, make sure it is selected, then click Next.

Mine then came back and said Windows has successfully updated your drivers. Make sure you do this for BOTH of the devices listed there, at least if it lists two of them. Windows does say it updated the device driver. I'm not sure what it did for sure but it did something.

It doesn't say you have to, but I then rebooted my machine before I tried the software, but then the MF Scan Utility works! It has kept working for 2 days now, and after many reboots!

I don't know if this will work for everyone but so far it has worked for me. I have no ideas what made it work today. Microsoft and Canon, (and apparently HP and Brother), need to talk and get this resolved for people!

Merry Christmas!

[EISean]

I fixed it on my laptop that is running Windows 11 Home and now can scan from the Home Screen on my ImageCLASS 656Cdw.

After all the suggested software updates, downloads, and workaround, I eventually right clicked on my Windows Start Button, chose "Device Manager", expanded "Imaging Devices" and deleted all but one of my "Canon MF650C Series" devices, leaving just the first one listed.

That worked.  I don't know why or how.  I'm just not going to mess with it further because it has already taken up five hours of my holiday.

[EISean]

Tested again this morning and the fix is still working. 

Scanning from Home Screen and from Computer using MF Scan Utility.

[Gravina362795]

This worked for my Canon imageFormula DR-C225 on a system with Windows 11 Pro OS Version 10.0.26100.3194.

[ronrosenfeld]

I just want to add that this does not seem to be limited to 24H2.

I ran into the exact same issue with 23H2, also using a 753Cdw.

But Dale's solution seems to have fixed the problem when followed precisely according to Bellmac.

[rmarti]

Windows 11 latest build, usb connection to D570 and scanner will not work with MF scan utility. I've tried all the solutions mentioned over and over, nothing works. I'd like to think Canon and MS would get a real fix soon.