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Error message when attempting to print from Professional Print and Layout

janfav
Apprentice

I have used the Professional Print and Layout app to print from Lightroom to my Canon Image Pro-1000 very successfully and love the results. Following the recent Windows 11 update 22H2 on 9/28/22, I was not longer able to use the application. I attempted downloading a fresh app and installing it, to no avail. Have attempted numerous times, but I have had no success. 

After preparing the image in the Layout app, checking that all is correct, then press "print". I receive this error message:

"Error: Please check the printer's operation panel or remote UI"

The operation panel has no error message, reports the printer ready to print. The Remote UI show all is good. I am really stumped. I LOVE the Canon app to use with this printer. It produces better quality than the same image from Lightroom. 

Can someone help with this problem?

Thank-you.

Jan

 

 

 

1 REPLY 1

highalt1k
Apprentice

I have the exact same issue. Any help would be greatly appreciated.

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