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Driver for LBP647cdw seems incorrect and doesn't show in printers on computer

Lizz42
Apprentice

Just hooked up brand new LBP647cdw, went through all installation steps. Connected with USB. It prints, however it doesn't show up as a printer on my computer and I have zero control panel. I can't select media type or even chose to use the manual feed when printing. 
Why won't it show up as a printer, and how is it that I have no properties panel?? The printer name shows "Canon Generic Plus UFRII v330" Shouldn't it say LBP647cdw? 
I have no idea how to fix this. Found nothing that helps so far.
Thank you.

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for joining the conversation, Lizz42!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Lizz42
Apprentice

I have Windows 11. 

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