Canon SELPHY CP 1500 - Cannot connect iphone via Selphy Layout App to the printer

[gracelu7]

Hi, I need assistance on connecting my phone to the printer.

Have tried all the methods of connection in the past 3 hours- and has been unsuccessful:

(1) Via Selphy Layout app on iphone 

(2) via direct connection

(3) via Wifi Router (likely since I am 5mghz)

I just received this new printer, and would require assistance asap to advise what the potential issue is and how to resolve.

[ArthurJ]

Hi,

Since all 3 methods did not work,  I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you.