Canon Community

ForeverNoob · ‎03-12-2026

Hello,

I'm trying to connect the printer to the network using Canon print app on android phone. Following this video clip:

Canon PIXMA MG2920 - Cableless Setup with an Android™ device

The app let me connect to the printer's wifi, but next it displays "Failed to communicate with the printer". Help will be appreciated.

TIA

shadowsports · ‎03-12-2026

Greetings,

The printer requires a 2.4 GHz broadcast that uses WPA2 encryption.

Does your network meet these requirements?

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

ForeverNoob · ‎03-12-2026

That's how it looks. 2.4GHz network, encription: WPA2 PSK (CCMP)

shadowsports · ‎03-13-2026

Greetings,

Are you using any VPN? VPN for Google by any chance. If so please disable that, put the printer back into Wireless Setup mode and attempt to reconnect.

~Rick
Bay Area - CA

~R5 C (1.1.2.1), ~R50v (1.1.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 10 ~CarePaks Are Worth It

ForeverNoob · ‎03-15-2026

No VPN. Tried a second phone, same response. I also tried using Canon network device utility after connecting printer to USB, it doesn't see the printer. Installed Canon drivers which also doesn't see the USB printer. Kind of stuck here.

Canon Community

Canon PRINT app connects to PIXMA MG2950 via Wi-Fi but says "failed to communicate"