04-25-2024 12:01 PM - edited 04-25-2024 06:15 PM
As you can see, the scan utility thinks that I have 2 printers. I actually only have one. To fix this problem just go to your Windows uninstall screen and get rid of the one that you don't want.
04-25-2024 12:05 PM
Hello!
So that the Community can help you better, we will need to know more information:
• What exact model printer are you using (usually on the top or front of the unit)?
• Do you have the most up-to-date software from https://canon.us/account installed?
• How do you connect to your printer (USB or WiFi)?
Any other details you'd like to give will only help the Community better understand your issue.
If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.
If you're outside the USA, please click HERE to find support options in your country.
Thanks, and have a great day!
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