Cannot connect to scan storage on TZ-30000

[VEI]

We've had our TZ-30000 plotter/scanner for over a year and have had no issues scanning and retrieving scans. Today, I scanned about 30 or so old prints. When I went to download those to a network directory, I get an error message saying Windows cannot access the storage directory. I have restarted both my PC and the TZ-30000 and I get the same message. Any ideas? Thanks.

[Danny]

Hi, VEI!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[VEI]

The PC is running Windows 10.

[VEI]

This is the error message I get.