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Cannot connect to google cloud print

thatch
Apprentice

We recently bought a MF8580cdw and installed it wireless, very easy.  Scanner works great.  We are mostly Mac but I want to use my Chrome book to print.  When I try to enable Google print in the remote UI and hit Register I get message "Failed to acquire information for registration".  I see in the enable area Install CA Certificate.  When I check CA certificates there appears to be 5 pre installed.  I have checked the e-manual and don't find this error listed.  Checked on line and didn't seem to get a good hit.  

 

Update 24 hrs later.  I Found that the SSL connection check box was not checked.  After checking this the printer registered fine and it is now printing from my Chrome Book.  I did not see any reference to make sure that SSL was enabled.  sSmple fix but hard to find.

30 REPLIES 30

likaydo
Apprentice
๐Ÿ‘ Update the firmware. Can be done through the system settings right on the printer. Updating the firmware will update the certificates.
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