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Cannon MX922 offline

cwit
Apprentice

Switched to Windows10 computer, this printer says it is offline but it is not.  None of the fixes seem to work.  How do I fix this.  I had it connected at one point and it took several hours, there has to be a simpler solution.  Will go buy another printer that is not so difficult to set up soon.

3 REPLIES 3

shadowsports
Elite

Greetings,

You have a MX922 and windows 10 computer.

 

The printer is connected how??  and to what?

 

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Printer is connected via Wi-Fi.  Shows as being connected via the network configuration fromthe pinter and the blue wi-Fi button is on.  The printer shows on my laptop but when trying to print, message says the printer is offline.

Patrick
Product Expert
Product Expert

Hi cwit,

 

When looking at the network configuration on the printer, please make sure that the Wi-Fi network name (SSID) is the same name that your computer is connected to.

 

Once you have verified this, the next step is to reinstall. To do this, please follow these steps:

 

 1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

 2.  In the Run window, please type CONTROL PANEL and click OK.

 

 3.  Click on View devices and printers (or Devices and printers, depending on your view).

 

 4.  Right click the Canon MX920 series and left click on Remove device.  Repeat until all MX920's are removed.

 

 5.  In the upper left corner, click on Control Panel (or the Back button).

 

 6.  In Control Panel, click on Uninstall a program (or Programs and features, depending on your view).

 

 7.  Click once on "Canon MX920 series MP Drivers" and then click Uninstall at the top.

 

 8.  Follow the on screen prompts to uninstall the driver.  When you click Complete,  the driver is uninstalled.

 

 9.  Once done, please reboot your computer.

 

When your computer restarts, we will reinstall:

 

 1.  Please use the following link:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

 

 2.  Click the Select button next to "MX920 series MP Drivers Ver.1.01 (Windows)".

 

 3.  Click the Download button.  The drivers will download.

 

 4.  Once the download is complete, open your downloads folder.  To access this, press CTRL and J, then let both go.

 

 5.  Double click "mp68-win-mx920-1_01-ea32_2.exe" to begin the installation.

 

 6.  Follow the on screen prompts to reinstall.

 

Once the installation has completed, please attempt to print.

 

 

 

 

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