04-26-2022 04:53 PM
04-26-2022 05:28 PM - edited 04-26-2022 05:28 PM
Greetings,
There is little we can do to help with you only telling us you "can't" do something.
It would be helpful to know what OS you are using the printer with. How it is connected and to what?
The steps you performed, what you tried, what worked, what didn't and any troubleshooting steps you took. Error messages, etc.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
05-11-2022 03:42 PM - edited 05-11-2022 03:43 PM
Hello Ronniepep,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact our support team at 1-800-652-2666.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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