Can't get my PIXMA MG3620 recognized on new Wi-Fi

[szwakdy]

Hey there. I hope someone can help me out here. I recently moved and can't get my printer even recognized on my new Wifi. I was using Comcast and I'm now on Verizon Fios. I have an Apply desk top mini, the iOS is Sequoia 15.2. I made sure I had all the updated drivers for the printer. I have also seen on I should be using the 2.4GHz Wifi instead of the 5.0gHz, however the printer does not seem recognized on either of them. 

I don't remember it being this difficult the first time I set it up. I don't know if I'm missing a step in the process? All my other devices are running fine on the Wifi. Any and all help will be appreciated. 

Oh, and please spell it out for me like I've never seen a computer before. It's not that I haven't and I'm usually able to figure these things out but when I can't and I get frustrated, I usually need things really simplified for me.

Thank you in advance.

[Patrick]

Hi szwakdy,

The PIXMA MG3620 can only connect to 2.4Ghz Wi-Fi networks.  Also, the PIXMA MG3620 is not compatible with WPA3.  If WPA3 is enabled on the 2.4Ghz network in which you are attempt to connect, please log into your router and change it to WPA2.

Once your wireless network is using the 2.4Ghz frequency and is using WPA2, you can then connect your PIXMA MG3620 to your Wi-Fi using one of the methods below:

Cableless Setup - MG3620

Using WPS to Connect Wirelessly - MG3620

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[szwakdy]

Thank you for taking the time to reply. As I noted in my original message I am using the 2.4Ghz. I only tried the 5.0 just in case it worked but I’m using 2.4. I am also using WPA2. I’ve tried both of those methods you linked to and neither have worked.

[Patrick]

Hi szwakdy,

Are you using a cell phone to perform cableless setup?  If so, is it Android?  or iPhone?

Who is the manufacturer of your router?

What is the model number of your router?

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[szwakdy]

No, I’m using my iMac mini. it’s a Verizon router CR1000A

[shadowsports]

Hi szwakdy,

Thanks for getting back to us. So You are trying to connect to a 2.4 GHz broadcast that uses WPA2 encryption. That should be perfect. 

When you're performing cableless setup, does the software see your broadcast.  Can you select it? What is failing "not working", are you seeing an error message, and if so what is it please?

[szwakdy]

I can’t remember what it actually says but in short it’s not recognizing the printer. It searches for a while and then displays a message the printer can’t be found. I don’t remember the exact wording of the error message but it said I would have to try a set up with the cable.