Can not connect MF244DW to Wi-Fi

[Anapki86]

I have canon printer mf244dw for about 3 years and today it did not connect to wifi. tried to reset it and router (asus RT-AC86U). Also, tried manually to enter passcode and connect with WPS code. printer has latest firmware. Could not print from PC when connected it by USB cable, but windows sees it! Using it for home. 

[shadowsports]

Greetings,

Instructions for wireless setup are here:

Support | Black and White laser | imageCLASS MF244dw | Canon USA

The printer is only capable of connecting to a 2.4Ghz broadcast.

[Hector]

Hello Anapki86,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can also contact our support team at 1-800-652-2666. Our agents would be happy to assist.

1. When you try to connect the printer to your network, do you get any errors on the printer or the computer? If so, what errors do you get?
2. What version of the Mac or Windows operating system are you using on your computer?