CR-N300 Initial Setup & Activating Output Ports

[BOBEMCJR]

Recently purchased the CR-N300 PTZ but I'm having problems getting to the initial page to create an Admin User Name and Password to activate the output ports of camera. 

I have downloaded and installed the Remote Camera Control Application but the application does not see the camera.

I have purchased a third party app to find all of the IP addresses on my network but camera is not showing up.

How do get the camera functioning?  Appreciate any assistance.

v/r

Bob Mc

[BOBEMCJR]

So re-reading and re-listening to the tutorials the Camera Search Tool (needed to access the initial screen to enter the Admin Name/PW) is only available for Windows 10, is there another way for Mac users to setup this camera?

[NatalyaP]

Greetings BOBEMCJR,

Please call our support team by phone for assistance on setting up the Canon CR-N300 camera. Their phone number is 1-800-423-5367 and are available Monday - Friday from 8:00 am to 8:00 pm EST, excluding holidays.