12-12-2022 11:03 AM - last edited on 12-13-2022 08:38 AM by Danny
Recently purchased the CR-N300 PTZ but I'm having problems getting to the initial page to create an Admin User Name and Password to activate the output ports of camera.
I have downloaded and installed the Remote Camera Control Application but the application does not see the camera.
I have purchased a third party app to find all of the IP addresses on my network but camera is not showing up.
How do get the camera functioning? Appreciate any assistance.
12-14-2022 10:19 AM
So re-reading and re-listening to the tutorials the Camera Search Tool (needed to access the initial screen to enter the Admin Name/PW) is only available for Windows 10, is there another way for Mac users to setup this camera?
12-19-2022 07:41 PM
Please call our support team by phone for assistance on setting up the Canon CR-N300 camera. Their phone number is 1-800-423-5367 and are available Monday - Friday from 8:00 am to 8:00 pm EST, excluding holidays.
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